Your trust, beautifully protected.

Nyora respects and protects the privacy of every user. This Privacy Policy applies to all users of the Nyora mobile application and website.

The Nyora app helps you browse jewellery, enroll in gold saving schemes, track instalment payments, manage your wishlist, and place orders — all with the care and craftsmanship that defines the Nyora experience.

• Account Information — name, email, phone number, profile details.
• KYC Information — PAN and Aadhaar, required for gold scheme enrollment.
• Order & Transaction Information — order history, payment records, delivery addresses.
• Scheme & Wallet Information — gold scheme enrollments, instalment history, wallet balance.
• Device & Usage Information — device type, app interactions, crash logs.
• Optional Preferences — language, notification settings, wishlist items.

• Process jewellery orders and manage secure deliveries.
• Manage gold saving scheme enrollments and instalment tracking.
• Operate and manage the Nyora Wallet.
• Verify identity for KYC compliance under Indian regulations.
• Provide customer support and order-related communications.
• Personalise your browsing and shopping experience.
• Improve app features, performance, and engagement.

• Nyora is intended for jewellery shoppers aged 18 and above.
• We do not knowingly collect personal data from children under 13.
• Parents or guardians should supervise any minor usage.
• Compliant with child privacy laws including COPPA where applicable.

• We never sell or rent your data to third parties.
• Shared only with trusted service providers — payment gateways (Razorpay), analytics, cloud hosting, Firebase.
• KYC data shared only where legally required under Indian financial regulations.
• Disclosed only if legally required by competent authorities.

• Industry-standard encryption and security measures across the platform.
• Secure storage of personal, KYC, financial, and transaction data.
• Payments handled by PCI-DSS compliant providers such as Razorpay.
• Account and wallet data protected using reasonable technical and organisational safeguards.

• We retain data only while your account remains active.
• Financial and transaction data is retained as required under Indian law.
• You may request account deletion and removal of personal data at any time.

• Access, edit, or delete account and profile data.
• Download KYC documents or request removal, subject to legal obligations.
• Manage notification preferences within the app.
• Request wallet transaction history.
• Contact support for any privacy-related concerns.

• Firebase — authentication, cloud storage, and real-time database.
• Razorpay — payment processing, subject to Razorpay's own privacy policy.
• Analytics tools and cloud hosting services.
• Each third-party service maintains its own independent privacy policy.

• Users will be notified of material updates via the app or registered email.
• Continued use of Nyora after an update constitutes acceptance of the revised policy.
• The policy version and effective date are displayed at the top of this page.